Privacy policy

Privacy Policy

This store is operated by SweepPaws. Throughout the site, the terms “we”, “us” and “our” refer to SweepPaws. SweepPaws operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a customized shopping experience (the “Services”). SweepPaws is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal Data We Collect or Process

When we use the term “personal data”, we refer to information that identifies or can reasonably be linked to you or another individual. Personal data does not include information collected anonymously or that has been de-identified so that it cannot reasonably be linked to you.

We may collect or process the following categories of personal data, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including name, address, billing address, shipping address, phone number, and email address

  • Financial information including credit card numbers, debit card numbers, financial account details, payment information, transaction details, payment confirmations, and other payment data

  • Account information including username, password, security questions, preferences, and settings

  • Transaction information including items you view, add to cart, add to wishlist, purchase, return, exchange, or cancel, as well as your past transactions

  • Communications with us, including information you provide when contacting customer support

  • Device information including information about your device, browser, network connection, IP address, and other identifiers

  • Usage information including how and when you interact with and navigate the Services

Sources of Personal Data

We may collect personal data from the following sources:

  • Directly from you (e.g. when you create an account, use the Services, or contact us)

  • Automatically through the Services (e.g. via your device, cookies, and similar technologies)

  • From service providers acting on our behalf

  • From partners or other third parties

How We Use Your Personal Data

Depending on how you interact with us, we may use your personal data for the following purposes:

Providing and Improving the Services

To provide the Services, fulfill our contract with you, process payments, deliver orders, remember your preferences, manage your account, facilitate returns, and personalize your shopping experience (e.g. product recommendations).

Marketing and Advertising

To send marketing communications via email, SMS, or post, and to show relevant ads based on your activity.

Security and Fraud Prevention

To verify accounts, ensure secure transactions, detect fraud, and protect our Services and users.

Communication

To provide customer support and respond to inquiries.

Legal Compliance

To comply with applicable laws, respond to legal requests, enforce our policies, and protect our rights.

How We Disclose Personal Data

We may disclose your personal data under certain circumstances, including:

  • To Shopify, vendors, and service providers (e.g. payments, hosting, analytics, shipping)

  • To business and marketing partners for advertising purposes

  • With your consent (e.g. for delivery or social media integrations)

  • Within our corporate group

  • In connection with legal obligations or business transactions

Relationship with Shopify

The Services are provided by Shopify, which processes personal data to deliver and improve the Services. Your data may be transferred to Shopify and third parties located in other countries.

Shopify may also use data from your interactions with our store and other merchants to enhance functionality. In such cases, Shopify acts as a data controller.

For more information, please review Shopify’s consumer privacy policy and data portal.

Third-Party Websites and Links

The Services may include links to third-party websites. We are not responsible for their privacy practices or content. You should review their policies before providing any information.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal data from minors. If you believe a child has provided personal data, please contact us to request deletion.

Security and Data Retention

No security system is completely secure. We cannot guarantee absolute security of your data.

We retain personal data only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Access to your personal data

  • Deletion of your data

  • Correction of inaccurate data

  • Data portability

  • Opt-out of marketing communications

If you are in the UK or EEA, you may also have the right to:

  • Object to or restrict processing

  • Withdraw consent

You can exercise your rights by contacting us.

We may need to verify your identity before processing requests.

Complaints

If you have concerns about how we process your personal data, you may contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal data may be transferred outside your country. Where required, we use approved safeguards such as standard contractual clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us using the appropriate contact channels provided by the business.